Saturday, October 23, 2010

Appreciate Your Clients!

Are you letting your clients know how much you appreciate them?  Almost 70% of people leave a person or business because they don't feel appreciated.  Telling them is one thing but sending a card with a heartfelt message in it that they can treasure forever is priceless.  

Kevin Stirtz, "The Amazing Service Guy," states if every employee in your company recited these three things every day before they started work, would they treat customers differently? How would that affect your business?

1. I understand my customers have made a choice to be here - NOT somewhere else.
2. Without my customers, I would not have a job or a paycheck.
3. Therefore I need to show my appreciation to every customer every time I work with them.


Show your customers/clients/patients appreciation by sending a heartfelt card from the comfort of your home or office. You can save a bundle of time by making one card and sending it to a group of people with one simple click.





Remember, when you send cards....SEND TO GIVE, NOT TO GET! The card should be all about that person, NOT about you. By genuinely thanking and appreciating your clients (not selling them or asking them for referrals), the referrals and business will come to you because of the their respect for you. So get out there and send some amazing, heartfelt cards because as William James so accurately declares, "The deepest principle in human nature is the craving to be appreciated."


Until next time,
Angie Lobue





Monday, October 11, 2010

Connect With People

It’s not just important to know where to find people but how to treat them once you do.

People will want to do business with you if they LIKE you. Remember to be positive and LISTEN to what they have to say. It’s not always about meeting more people; it’s about connecting with people. This will make people want to move toward you. 

I just recently heard Dean Lindsay speak. He’s the author of Cracking the Networking Code.  He gave 4 steps to building personal relationships:
1.  When visiting with people, create a personal curb appeal **This means to create a successful image (where others view you as successful)
How you view yourself will influence how others view you. 

2.  Have open face-to-face relationships  **It's important to meet people face to face at some point during the relationship.

3.  Deliver a solid first impression (be more focused on “being interested” than “being interesting”)

4.  Earn trust! 2 ways to do this….Top customer service and building a priceless relationship  

Be proud to share what you do, and smile while you do it! 

Blessings,
Angie

Tuesday, October 5, 2010

Twitter, Too!

It was just a few weeks ago that I joined the world of blogging. Now I can happily say I've also entered the realm of Twitter (hard for even me to believe).  I've sent about 9 "tweets" (new jargon for me). I'd love to have you follow me at:  http://twitter.com/socfutureeagle

Blessings!